SupportPal 3.0.0 Beta Released

•   19/03/2020 4:00 PM
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  • Releases
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  • Supportpal
  • Release
  • Beta

We are very pleased to announce the launch of the public beta of SupportPal 3.0.0.

SupportPal End of Life (EOL) Policy

•   03/02/2020 7:16 PM
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  • General
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  • Supportpal

Today we're announcing an end of life (EOL) policy for the SupportPal help desk software that is effective immediately.

SupportPal Security Advisory - January 2020

•   22/01/2020 1:00 PM
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  • Releases
  • General

We're releasing patches for SupportPal and the WHMCS integration to resolve several persistent XSS vulnerabilities.

SupportPal 2.6.0 Released

•   29/10/2019 3:30 PM
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  • Releases
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  • Supportpal
  • Release
  • Major

We are pleased to announce the release of SupportPal 2.6.0. The new version improves upon the stability of the 2.5 series and includes several notable UX enhancements.

SupportPal 2.5.1 Released, WHMCS Integration Updated, Zendesk Migration Option

•   30/05/2019 5:30 PM
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  • Releases
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  • Supportpal
  • Maintenance
  • Release

We are pleased to announce the release of SupportPal 2.5.1, a maintenance release in the 2.5 series. The new version resolves a couple of regressions in 2.5.0 along with several other small long standing bugs and enhancements.

SupportPal 2.5.0 Released: New Help Widget, Ticket Trash and PHP 7.3 Support

•   25/04/2019 9:30 AM
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  • Releases
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  • Supportpal
  • Release
  • Major

We are pleased to announce the stable release of SupportPal 2.5.0. The new version introduces three big new features, an embeddable help widget, ticket trash can, and the ability to automatically add users to organisations based on domain name.

SupportPal 2.4.1 Released: Maintenance Release

•   14/11/2018 1:45 PM
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  • Releases
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  • Supportpal
  • Maintenance
  • Release

We are pleased to announce the stable release of SupportPal 2.4.1, a maintenance release in the 2.4 series. The new version consists of a number of improvements and bug fixes.

SupportPal 2.4.0 Released: New and Improved Macro Functionality

•   04/10/2018 11:00 AM
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  • Releases
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  • Supportpal
  • Release
  • Major

We are pleased to announce the stable release of SupportPal 2.4.0. The focus of this release was to significantly improve what can be achieved with macros, alongside several other notable features and improvements.

Necessary Facebook Integration App Review, Other Updates

•   20/07/2018 2:30 PM
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  • General
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  • Supportpal
  • Updates

In May, Facebook announced a new mandatory App Review process for all applications (existing and new) following Cambridge Analytica. The app review process must be submitted before 1st August 2018 for the SupportPal integration to continue working.

GDPR Compliance with SupportPal

•   23/05/2018 2:23 PM
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  • General
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  • Supportpal
  • Guide

This guide will explain what GDPR is, the effects of GDPR on users of SupportPal software and the tools available in SupportPal to make complying with it easier.