SupportPal 2.5.0 Released: New Help Widget, Ticket Trash and PHP 7.3 Support

•   25/04/2019 9:30 AM
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  • Releases
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  • Supportpal
  • Release
  • Major

We are pleased to announce the stable release of SupportPal 2.5.0. The new version introduces three big new features, an embeddable help widget, ticket trash can, and the ability to automatically add users to organisations based on domain name.

SupportPal 2.4.1 Released: Maintenance Release

•   14/11/2018 1:45 PM
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  • Releases
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  • Supportpal
  • Maintenance
  • Release

We are pleased to announce the stable release of SupportPal 2.4.1, a maintenance release in the 2.4 series. The new version consists of a number of improvements and bug fixes.

SupportPal 2.4.0 Released: New and Improved Macro Functionality

•   04/10/2018 11:00 AM
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  • Releases
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  • Supportpal
  • Release
  • Major

We are pleased to announce the stable release of SupportPal 2.4.0. The focus of this release was to significantly improve what can be achieved with macros, alongside several other notable features and improvements.

Necessary Facebook Integration App Review, Other Updates

•   20/07/2018 2:30 PM
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  • General
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  • Supportpal
  • Updates

In May, Facebook announced a new mandatory App Review process for all applications (existing and new) following Cambridge Analytica. The app review process must be submitted before 1st August 2018 for the SupportPal integration to continue working.

GDPR Compliance with SupportPal

•   23/05/2018 2:23 PM
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  • General
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  • Supportpal
  • Guide

This guide will explain what GDPR is, the effects of GDPR on users of SupportPal software and the tools available in SupportPal to make complying with it easier.

SupportPal 2.3.1 Released: Internal Self-Service Types and Social Login Options

•   15/05/2018 12:00 PM
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  • Releases
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  • Supportpal
  • Maintenance
  • Release

We are pleased to announce the stable release of SupportPal 2.3.1 which contains many improvements, including internal self-service types, social login options for users and ticket attachment previews.

SupportPal 2.3.0 Released: Forwarding and PHP 7.1, 7.2 Support

•   05/01/2018 11:25 AM
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  • Releases
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  • Supportpal
  • Release
  • Major

We are pleased to announce the stable release of SupportPal 2.3.0 with our flagship new feature, ‘forwarding tickets’. The new release also provides support for PHP 7.1 and 7.2, along with other enhancements.

SupportPal 2.2.0 Released

•   18/09/2017 11:15 AM
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  • Releases
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  • Supportpal
  • Release
  • Major

We are pleased to announce the stable release of SupportPal 2.2.0, introducing multi-language support and our time tracking plugin, alongside many other improvements and bug fixes.

SupportPal 2.2.0 Beta Released

•   05/09/2017 6:30 PM
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  • Releases
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  • Supportpal
  • Release
  • Beta

We are pleased to announce the release of the SupportPal 2.2.0 Beta, a chance to preview several new features, including multi-language support and our time tracking plugin, alongside many other improvements and bug fixes.

SupportPal 2.2.0 Preview - Time Tracking and More

•   29/08/2017 3:45 PM
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  • V2 Previews
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  • Supportpal
  • Preview

In our previous preview we detailed our implementation of multi-language support. Below we describe other important enhancements and changes, in the upcoming SupportPal 2.2.0 release, that may be useful to you.