We are very pleased to announce the stable release of ArcticDesk v1.1.0. The update, which drops the beta tag from the software, includes more than 20 bug fixes, enhancements and new features based on the feedback received from the last version. The full changelog can be found below. The update is available to download immediately from our client area.
Our WHMCS importer has also been completed, supporting the migration of tickets, departments, users, custom fields, articles, announcements and downloads. The script can be downloaded from our client area.
Development going forward
Work has already begun on the next major version of ArcticDesk. Our aim is to deliver a major release every 2-3 months, with minor releases in between should they be needed. This is a rough guideline we are setting for ourselves, but we will never rush out an update if it is not ready. While we will not reveal what we are planning for v1.2.0 just yet, we hope to release a preview of the upcoming changes soon. Make sure to follow us on Twitter to keep up to date with all of our latest news and updates.
Changelog
New Features
(AD-369) - Added operator login failed emails to be sent to operators
(AD-369) - Added a new email template for internal tickets
Enhancements
(AD-273) - Added filter links to all the items in the system overview widget
(AD-362) - Improved the experience for frontend IP bans, a user is only banned from logging in now
(AD-363) - Added LDAP integration and widgets to ACL
(AD-364) - ACL simplified for many sections where it did not need to be broken down as much
(AD-366) - Avatars added back to the ticket view
(AD-367) - Improved validation in the installer
(AD-369) - IP Banned emails are now sent to all operators instead of the default email address
(AD-369) - Operators now recieve an email notification for new internal messages after 5 minutes of inactivity
(AD-369) - Operators now recieve an email notification for new comments
(AD-370) - Additional options for operator opened tickets
(AD-379) - Improvements to the operator login page
(AD-390) - ACL options added for ticket message edit and delete
Bug Fixes
(AD-365) - Fixed numerous dashboard bugs
(AD-368) - Ticket filters include all ticket statuses other than closed
(AD-371) - Fixed issue with sending mass emails
(AD-377) - Fixed issue where installer would not remember a custom admin folder location
(AD-378) - Fixed issue where installer would break when attempting to correct invalid DB information on fresh installs
(AD-382) - Fixed issue where installer would generate a PHP error on upgrading from 1.0.2 in certain circumstances
(AD-387) - Fixed issue with IMAP/POP3 mail download when SSL is required
(AD-388) - Fixed issue where empty tickets could be opened by operators in certain browsers
(AD-389) - Cron job reports back PHP errors under certain server configurations
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